Emergency requests may include a water leak, fire or safety issues, no heating or cooling in extreme weather conditions, a clogged toilet (if you only have one bathroom), or no hot water. Please note that you will reach an answering service when calling the 24-hour maintenance number after office hours and on holidays. The answering service will ask the nature of the problem and determine if it is a “true” emergency. Our personnel will then be contacted by the answering service if an emergency does exist.